Refund Policy
Not happy with your purchase? We got you!
Returns
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return contact us at info@otonagaistore.com. If your return is accepted, we will send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Item sent back to us without first requesting a return, won't be accepted.
Please be aware that we will cover the return shipping costs, but the original shipping fees will not be returned.
Refunds
We will notify you once we have received and inspected your return, and let you know if the return was approved or not. If approved, you will be automatically refunded on your original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund on your account.
For further questions please contact us at info@otonagaistore.com
Thank you!